Privacy Policy

For the purposes of the Data Protection Act 2018 (the “Act”), the Controller is NHS England, which hosts NEL. You will find us listed in the register on the Information Commissioner’s website – simply search for NHS England. The registered address for NEL is Clifton House, 75-77 Worship Street, London, EC2A 2DU as a Processor.

NEL also acts as a Processor for our customers, who are also legally required to publish their own privacy notices. Where NEL is the Processor for organisations that are also a Controller, you will see us named in their privacy notice for the services we provide.

The Data Protection Act 2018 and General Data Protection Regulations (GDPR) gives people better control over what businesses and organisations can do with their data. It also makes data protection laws identical across all EU countries, including the UK now and after Brexit, making things clearer and simpler for everyone. It applies to “controllers” and “processors” of data, which covers every organisation that handles people’s personal data at some point, whether it’s the data of customers, suppliers, the public or staff. It is therefore important that we as an organisation are compliant, and that all staff understand the implications of the new legislation.

Summary of our Privacy Policy

Your privacy is extremely important to us. We only use the information you provide about yourself when using this website to answer your enquiry or to help us to improve our service to you. We do not share this information with any third party except to the extent necessary to answer your enquiry, if that enquiry requires the involvement of a third party. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.